Privacy policy

1. Your data

Kinepolis collects, registers and processes its customers’ personal data in order to supply its customers with products and services which they have purchased, to inform them about other products and services that Kinepolis offers or which are offered by commercial partners of Kinepolis, or for customer satisfaction or general market research and research into the functioning and use of the website and mobile applications.

You are expressly required to notify certain details, for example when you purchase a product, if you take part in a survey or competition, and for the registration and management of your customer account. Other data are collected automatically by “cookies” and other systems which collect information, such as your IP address, the type and language of your browser, the time of your visit and the web address from which you access our website and our mobile applications. You will find further information about cookies in the Terms and Conditions of Use of our website.

2. Kinepolis

Personal data which you notify to us, expressly or automatically, will be collected and processed by or on behalf of Kinepolis NV, which has its registered office at Eeuwfeestlaan 20, 1020 Brussel (Belgium), enterprise number BTW BE 0415.928.179, HR Brussel 622 315, correspondence address Moutstraat 132-146, 9000 Gent (Belgium), hereinafter referred to as “Kinepolis”. Kinepolis is responsible for processing the personal data that are collected via the website, the mobile applications and other channels, and verifies the processing which other parties, including subsidiaries, perform under its instructions.

Kinepolis collects your data in its databases and makes every effort to protect such data in a market-based manner against modification, loss or unlawful use. Data will only be sent to recipients outside the European Union insofar as the law in that country provides for a degree of personal data protection that is at least equivalent to that in the European Union.

3. Use of your data

Kinepolis will collect, process and use your personal data for the purposes described in Article 1. In order to achieve these objectives, we may pass on your personal data and share them with companies in the Kinepolis group, which need to be viewed as processors under the instructions of Kinepolis.

We share data that you have expressly notified to us, such as your name, e-mail address and other nonautomated data, with third parties only if you have agreed to this.

We may share data that are collected automatically, such as by means of cookies, with third parties without your specific consent. You can switch off or manage the use of cookies. You will find further information about this in the Terms and Conditions of Use of our website and mobile applications.

We have entered into partnerships with advertising agencies so that the publicity from third parties which you see on our websites and our mobile applications reflects your interests. The use of the website and mobile applications and clicking on advertisements allows advertising agencies to collect and process automated data, such as your domain name, your IP address and data regarding your surfing behaviour. Kinepolis cannot be held responsible for the processing of such data.

We may use your data to contact you directly by post, by telephone or electronically, for example by e-mail or text message. In the case of e-mail communications, you will be offered the chance to unsubscribe at any time so that you do not receive any e-mails in future.

4. Your rights

You can always object to the intended processing of your data for direct marketing purposes.

Once your data have been collected and processed, you are entitled to examine the data that we process, and to check its accuracy, and you can ask us to correct data or to delete your data from our databases.

You can exercise your right to refuse use of your data for direct marketing, and also your right to access, check, correct and delete data by sending an e-mail to Kinepolis at privacy@kinepolisluxembourg.lu or a letter to Kinepolis Group NV, correspondence address Gebouw Schelde I, Moutstraat 132-146, 9000 Gent (Belgium), always accompanied by a copy of your identity card.

5. General

The processing of personal data within Kinepolis is subject to Belgian law. The use of our website and our mobile applications and the provision of data to Kinepolis implies your acceptance of this privacy policy.

This privacy policy is regularly updated, among other things in order to amend it to reflect changed service provision or changes to legal and regulatory requirements. Amendments enter into force at the time of publication. We advise you to read the most recent version when using the website.

Communication Covid-19

Kinepolis suit de près la situation concernant la propagation du Covid-19 et est en étroite collaboration avec les autorités compétentes en ce qui concerne les mesures de protection des clients et des employés.

Au regard des récents développements, Kinepolis a décidé de fermer, vendredi dernier, ses trois complexes luxembourgeois à partir du Samedi 14 Mars et cela jusqu’au 31 mars inclus.

Malheureusement, pendant cette période, nos cinémas ne seront pas accessibles pour les événements d'entreprise, mais notre équipe reste à votre disposition pour toutes questions ou pour toutes vos futures demandes par mail : business.lux@kinepolis.com ou par téléphone : 00352 42 95 11 44.

Nous vous remercions pour votre confiance et vous souhaitons courage et patience pendant cette période délicate.

L'équipe Kinepolis Business